Can I place an order over the phone?
Yes. Our customer service representatives are available to help you Monday-Friday from 7:30 A.M. to 4:30 P.M. Eastern Time. You can call us toll free at 1-800-224-3143. |
What is my tracking number?
Once your order ships you will receive an email notification along with a tracking number. If for some reason you didn’t receive an email, or the tracking number link does not work please call us at 1 |
What forms of payment do you accept?
We accept all major credit cards Visa, MasterCard, American Express, Discover, PayPal, checks, and money orders. The fastest way to place your order is online or over the phone using a major credit ca |
Why did my credit card get charged multiple times?
Your card is only charged once, and that is when your order ships from our shipping facilities. Occasionally our fraud prevention software will deny an online purchase if the billing information you p |
Can I return an item?
Yes. We will accept returns on unopened and unused, non-hygiene related products. Please make sure the products are returned back to us within 60 days from the original purchase. A 20% restocking fee |
I need an invoice. What do I do?
Once you place an order your invoice will be emailed to you. We do not include invoices in packages. However, if you need an invoice you can log into your account and print an invoice. Or you can emai |
Are there taxes and duties for shipping to Canada?
All Canadian orders are subject to brokerage fees, duties, and/ or taxes once your order reaches Canada. Unfortunately, we are unable to quote the amount of applicable fees and taxes. UPS determines t |
