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|Shipping and Returns|
|What shipping methods do you use?|
We use UPS for all of our shipping to the United States and Canada. We only use the USPS Priority Mail when shipping to APO and AE shipping addresses (required by law).
NOTE: PartyCheap makes every attempt to ship within 24-48 hours of receiving your order. All expedited orders will ship same day if placed by 2:00 PM EST.
Free UPS Ground shipping to the Continental U.S. on all orders $99 and over
Free shipping offer details
|How much is my shipping?|
| We offer several methods of shipping for your convenience:
Continental U.S. Shipping & Handling Rates
US Territory/Non Contiguous States Shipments
APO/FPO Military Addresses
Currently We Only Ship To Canada
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD $200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD $10, plus any applicable duties and taxes. Shipments valued at CAD $200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.
Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.
|How does shipping work?|
|Shipping calculations: Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered shipping options and their prices.
Saturday delivery: We do not process orders and our carriers do not deliver on Saturdays. Please only count business days when determining shipping.
PO Boxes: Please enter a physical address for your ship to address. UPS does not deliver to P.O. boxes and we will have to cancel your order if we are unable to contact you.
Oversize & Items Requiring Special Handling: Occasionally we will need to contact you for authorization for additional shipping costs for very heavy items, oversized package, or locations where our carriers charge us more. Please contact us if you have any questions.
Order Cutoff Time: Order cutoff time for expedited shipping is 2PM Eastern Time. Please calculate your delivery date only using business days. At this time we do not offer Saturday delivery rates. If you have any questions please call us at (800) 224-3143.
Undeliverable Packages: Occasionally packages are returned to us as undeliverable. If your order is returned to us because the package is undeliverable as addressed, partycheap.com will process the order as a return and issue a refund for the item only. See our return policy for more information.
Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to us.
Signature Delivery: Signature may be required for delivery if you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that we are not able to adjust the shipping address once a package has left our warehouse. Title and risk of loss to all products will pass to you on delivery.
|What is your return policy?|
All returns are subject to a 20% restocking fee and must be returned to us within 60 days of purchase.
You must pay for postage and shipping charges back to us which are non refundable.
In order to receive credit all items must be unused and in resalable condition. Due to hygiene concerns we will not accept any wearable items. This may include, but not be limited to: balloons, party leis, hats, masks, wigs, costumes, horns, blowouts, beads, kazoos, etc. even if they are in their original packages. No credit will be given and the items will be destroyed.
All claims for damaged goods must be processed within 60 days of purchase. Please contact us at (800) 224-3143 in order to get return instructions.
Refunds will only be made to the credit card used for the original purchase.
If an order is refused, shipping charges are non-refundable and all restocking fees will apply. When a package is refused the customer will be charged for any additional shipping we incur in having the package returned to us.
Any packages received without an RMA code will not be eligible for credit.
|How do I return an item?|
|Please contact customer service at (800) 224-3143 to receive your Return Merchandise Authorization (RMA) number and shipping instructions. Thank you.|