All returns are subject to a 20% restocking fee and must be returned to us within 60 days of purchase.
You must pay for postage and shipping charges back to us which are non refundable.
In order to receive credit all items must be unused and in resalable condition. Due to hygiene concerns we will not accept any wearable items. This may include, but not be limited to: balloons, party leis, hats, masks, wigs, costumes, horns, blowouts, beads, kazoos, etc. even if they are in their original packages. No credit will be given and the items will be destroyed.
All claims for damaged goods must be processed within 60 days of purchase. Please contact us at (800) 224-3143 in order to get return instructions.
Refunds will only be made to the credit card used for the original purchase.
If an order is refused, shipping charges are non-refundable and all restocking fees will apply. When a package is refused the customer will be charged for any additional shipping we incur in having the package returned to us.
Any packages received without an RMA code will not be eligible for credit.