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Shipping and Returns
Local Pick-Up
Local pickup is available for local customers only. Please contact our customer service department at 800-224-3143 to place your order. All orders placed before the order cutoff time (1:55 pm EST) will be available for pick up at our main office starting at 12:00 noon the following business day. All pick-up orders must be picked up at the office building reception desk between the business hours of 7:30am-4:30pm Monday thru Friday – no exceptions. All orders must be paid via credit card or Paypal. There will be no shipping charges associated with the local pickup.

What shipping methods do you use?

We use UPS, FedEx, and USPS for all of our shipping to the United States and Canada. Please note shipments may be routed UPS, FedEx, or USPS. We use the USPS Priority Mail when shipping to APO and AE shipping addresses (required by law).

NOTE: PartyCheap makes every attempt to ship within 24-48 business hours of receiving your order. All expedited orders will ship same day if placed by 1:55 PM EST.

Free Shipping Details
  • Prom Kits and Prom Kit Pieces do not qualify for free shipping.
  • Free Ground shipping to the Continental U.S. on all orders of $39.99 and over.
  • Free Freight only applies to ground shipments to locations within the Continental U.S. (excluding FPO & APO) on orders over $39.99
  • Free freight value cannot be credited toward expedited shipping method charges
  • Sales Tax is not included when determining if the order is over $39.99
  • Offer not applicable with any other specials or promotions
  • We reserve the right to exclude additional oversize and/or excessively heavy product at any time

How much is my shipping?
We offer several methods of shipping for your convenience:

Continental U.S.

Standard Ground: 5 - 6 business days | $9.99 (up to 5lbs) | $1.00/lb additional charge over 5 lbs.
3 - Day: 3 business days | $24.99 (up to 5lbs) | $2.00/lb additional charge over 5 lbs.
Next Day Air: 1 business day | $49.99 (up to 5lbs) | $4.00/lb additional charge over 5 lbs.

Alaska, Hawaii, Puerto Rico, & U.S. Virgin Islands

Standard Ground: 5 - 6 business days | $28.99 (up to 5lbs) | $2.00/lb additional charge over 5 lbs.
Next Day Air: 1 business day | $64.99 (up to 5lbs) | $5.00/lb additional charge over 5 lbs.

APO/FPO Military Addresses

Standard Ground: 5 - 6 business days | $9.99 (up to 5lbs) | $1.00/lb additional charge over 5 lbs.
3 - Day: 3 business days | $24.99 (up to 5lbs) | $2.00/lb additional charge over 5 lbs.
Next Day Air: 1 business day | $49.99 (up to 5lbs) | $4.00/lb additional charge over 5 lbs.

International Shipping
We currently ship internationally to Canada and Australia. See below for rates. If you have any further question about international shipping rates, please give us a call at (800) 224-3143.

Canada Shipping Rates

Order Price: $0.00 - $39.99 | Standard - $25.99 | 2 -3 Business Days - $74.99
Order Price: $40.00 - $99.99 | Standard - $30.99 | 2 -3 Business Days - $93.99
Order Price: $100.00 - $199.99 | Standard - $53.99 | 2 -3 Business Days - $103.99
Order Price: $200.00 - $299.99 | Standard - $65.99 | 2 -3 Business Days - $163.99
Order Price: $300.00 - $399.99 | Standard - $79.99 | 2 -3 Business Days - 222.99
Order Price: $400.00 + | Standard - $129.99 | 2 -3 Business Days - $399.99

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.

Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD $200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD $10, plus any applicable duties and taxes. Shipments valued at CAD $200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.

Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.

How does shipping work?
Shipping calculations: Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered shipping options and their prices.

Saturday delivery: We do not process orders on Saturday, Sunday, and some holidays and our carriers may not deliver on Saturdays. Please only count business days when determining shipping times. Day of order placement and initial day of shipment do not count as transit days.

PO Boxes: Please enter a physical street address in addition to your PO Box address. Some of our carriers will not deliver to a PO Box, and we may need to cancel your order if we are unable to reach you. If you have questions regarding your shipping address, please contact customer service at 800-224-3143.

Oversize & Items Requiring Special Handling:
Occasionally we will need to contact you for authorization for additional shipping costs for very heavy items, oversized package, or locations where our carriers charge us more. Please contact us if you have any questions.

Order Cutoff Time:
Order cutoff time for expedited shipping is 1:55 PM Eastern Time. Please calculate your delivery date only using business days. At this time we do not offer Saturday delivery rates. If you have any questions please call us at (800) 224-3143.

Undeliverable Packages:
Occasionally packages are returned to us as undeliverable. If your order is returned to us because the package is undeliverable as addressed, will process the order as a return and issue a refund for the item only. See our return policy for more information.

Failed Delivery Attempts:
Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to us.

Signature Delivery:
Signature may be required for delivery if you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that we are not able to adjust the shipping address once a package has left our warehouse. Title and risk of loss to all products will pass to you on delivery.

What is your return policy?

All returns are subject to a 20% restocking fee and must be returned to us within 60 days of purchase.

You must pay for postage and shipping charges back to us which are non-refundable.

In order to receive credit for a return, all returned merchandise must be unopened, unused, and in condition which they can be resold. Due to hygiene concerns we will not accept any wearable items. This may include, but not be limited to: balloons, party leis, hats, masks, wigs, costumes, horns, blowouts, beads, kazoos, etc. even if they are in their original packages. No credit will be given and the items will be destroyed.

All claims for damaged goods must be processed within 60 days of purchase. Please contact us at (800) 224-3143 in order to get return instructions.

Refunds will only be made to the payment method used for the original purchase.

If an order is refused, shipping charges are non-refundable and all restocking fees will apply. When a package is refused the customer will be charged for any additional shipping we incur in having the package returned to us.

Any packages received without an RMA code will not be eligible for credit.

How do I return an item?
Please contact customer service at (800) 224-3143 to receive your Return Merchandise Authorization (RMA) number and shipping instructions. Thank you.